IT Repair Process
This document is applicable to IT Repair work that is performed on our repair bench in New Salem, ND.
Click Here to Open a Support Ticket
- Drop-Off / Free Consultation: We visually inspect your computer for damage, talk to you about your experience, and perform basic troubleshooting.
- Ticket Creation
- Troubleshooting Desk: Device undergoes a full software/hardware diagnostics workflow to ensure we identify and resolve the root cause.
- Repair and Verify
- Return to Customer Device is removed from inventory, payment is processed, and receipt is given.
- Ticket Closed
What We Need From You?
- Anything you think might help; including your power adapter if it is a laptop or all-in-one PC.
- Your login credentials - If you have BitLocker or any passwords set on the computer (BIOS, login, etc.) please provide these (all of them).
- A complete problem description with as much detail as possible so our Technicians can get to work on it quickly without having to ask for more information.
Mail-In Orders
Please Open a Support Ticket and provide an accurate Incoming Tracking Number. Approximate Turn-Around Time is 3 Business Days
IT Repair Hours
| Monday - Friday | 10AM - 4PM |
| Saturday | 11AM - 5PM |
| Sunday | Closed |
| Holidays | Closed |
Price Schedule
| Service | Rate |
| Consultation | Free |
| Memory Installation | $20 |
| Standard Hourly Rate | $50 |
| Business Hourly Rate | $80 |
| Hardware Upgrade | $50/Hour |
| Air-Cooled Full-Build | $160 |
| Water AIO Full-Build | $200 |
| Virus Removal | $100 |
| Laptop Screen Replacement | $165* |
Click Here to Open a Support Ticket
Nikon Camera Services
We enjoy photography as well! That is why we offer services to help maintain your Nikon camera. Whether you have a DSLR D-series or a Mirrorless Z-series we help keep each picture as sharp as the first! All Nikon Camera Services are completed same-day!
| Service | Fixed Cost |
| Firmware Update | $35 |
| Cropped Sensor Cleaning | $40 |
| Full-Frame Sensor Cleaning | $60 |